Refund policy
Returns & Exchanges
We want you to love your NOFGIVEN gear. If something's not right, we'll make it right — no drama.
We offer:
- 30 days to return or exchange, from the day your order arrives
- Full refund, exchange, or store credit for change of mind — your choice
- First exchange ships free within Australia
- Faulty item? We cover everything, always
To start a return or exchange, email nofgiven.com@outlook.com with your order number and we'll take care of the rest. We reply within 1 business day.
Changed your mind?
No problem. You have 30 days from delivery to return any item for a full refund, exchange, or store credit — whichever you prefer.
To be accepted, returned items must be:
- Unworn, unwashed, and in original condition
- In their original packaging with all tags attached
- Free of marks, odours, or any signs of wear
Return postage for change-of-mind returns is covered by the customer. We recommend using a tracked service, as items remain your responsibility until they reach us.
Refunds are issued to your original payment method within 5 business days of us receiving your return. Depending on your bank, it may take a few extra days to appear in your account.
Exchanges
Wrong size, wrong colour, or just want something else? Easy.
- Australian customers: your first exchange per order ships back to you free.
- International customers: exchanges ship for a flat $25 AUD to cover postage and handling.
Once we receive and process your return, your exchange item ships straight out. We can't hold stock while your return is in transit, so send it back promptly — if your exchange item sells out in the meantime, we'll issue store credit or a refund, your choice.
Store credit
If you choose store credit, it's issued as an electronic Gift Card sent to the email address on your order, once your return reaches us. Please allow up to 2 weeks for transit and processing, and check your spam folder if you don't see it.
Gift Cards are valid for 3 years from the date of issue.
If you used a discount code on your original order, your store credit reflects the amount you actually paid.
Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or isn't what you ordered, that's on us. Email nofgiven.com@outlook.com with your order number and a photo, and we'll organise a replacement or full refund — including all postage costs — right away. No return conditions, no fees.
Nothing in this policy limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including the right to a replacement or refund for a major failure and to have goods repaired or replaced if they fail to be of acceptable quality.
The fine print
- The 30-day window starts on the date your order is delivered (per tracking).
- Items returned outside the 30-day window, or not meeting the conditions above, may be declined and returned to you. We'll always contact you first before deciding.
- Gift Cards are non-refundable and can't be exchanged for cash (except where required by law).
- This policy applies to purchases made at nofgiven.com.
Questions? Email us at nofgiven.com@outlook.com — a real person will get back to you within 1 business day.